Refund Policy

01Who you buy from

iOS subscriptions and in-app credit packs are sold by Apple through the App Store. Apple is the seller of record for those purchases. Apple’s terms and refund process apply.

Web one-time credit packs are sold through Saleonix, which processes the card payment. Saleonix issues the receipt for those purchases.

02Statutory cancellation rights

If you are a consumer in a region that grants a statutory right to cancel digital purchases, you may be entitled to withdraw within 14 days of your transaction and receive a refund, subject to local law.

For digital products, that right may no longer apply once you begin downloading, streaming, using, or otherwise benefiting from the product — for example, once credits have been added to your account or used to run a generation — if you agreed to immediate access during checkout.

Mandatory consumer protections in your country override anything in this policy to the extent they apply.

03When refunds may be granted

Outside of mandatory legal rights, refunds are generally not guaranteed. We (or Apple, for App Store purchases) may consider refund requests submitted within 14 days of the transaction date.

A refund may be considered if the product does not work as described and the issue cannot be resolved after reasonable support efforts, if there is confirmed fraud associated with the purchase, or where a refund is required by law or the store’s policies.

04When refunds are not granted

Refunds are generally not provided if you changed your mind after purchasing, decided not to use the product, or the issue is due to lack of technical skill or incorrect configuration on your side.

Used or consumed credits, completed generations, and elapsed subscription time are not refundable except where required by law.

Opening a chargeback or payment dispute before contacting support may result in account suspension and can make you ineligible for a voluntary refund.

05Subscriptions and cancellations

Monthly plans are managed in the iOS app through Apple. Cancel in Settings → Apple ID → Subscriptions, or through the manage-subscription control in the app.

Cancellation takes effect at the end of your current billing period. You keep access to paid features until then. We do not provide refunds for unused time in a billing period after cancellation, except where required by law or approved by Apple.

06Credit packs

One-time credit top-ups on the web are treated as delivered digital goods once credits are added to your account. They are non-refundable after delivery except where required by law.

Web top-ups add credits only. They do not change your subscription tier.

07How to request a refund

For App Store purchases, request a refund through reportaproblem.apple.com or Apple support. Include your Apple order ID.

For web credit packs, contact Tattoo Vids support with your account email, the checkout or receipt reference, and a clear description of the issue. Approved refunds are returned to the original payment method where possible.

08Contact

For product or generation issues, contact Tattoo Vids support through the app or website first so we can try to resolve the problem before a refund is considered.

For iOS payment, receipt, cancellation, and refund status questions, contact Apple using the details in your App Store receipt.