Refund Policy

01Merchant of Record

Our order process is conducted by Paddle.com Market Ltd and its affiliates (“Paddle”). Paddle is the seller of record for all Tattoo Vids purchases. Paddle processes payments, calculates and remits applicable taxes, issues receipts, and handles payment-related support.

Paddle’s buyer terms and refund policy also apply to your purchase. You can read them at paddle.com/legal/checkout-buyer-terms and paddle.com/legal/refund-policy.

02Statutory cancellation rights

If you are a consumer in a region that grants a statutory right to cancel digital purchases, you may be entitled to withdraw within 14 days of your transaction and receive a refund, subject to local law.

For digital products, that right may no longer apply once you begin downloading, streaming, using, or otherwise benefiting from the product — for example, once credits have been added to your account or used to run a generation — if you agreed to immediate access during checkout.

Mandatory consumer protections in your country override anything in this policy to the extent they apply.

03When refunds may be granted

Outside of mandatory legal rights, refunds are generally not guaranteed. Paddle may, at its sole discretion, consider refund requests submitted within 14 days of the transaction date.

A refund may be considered if the product does not work as described and the issue cannot be resolved after reasonable support efforts, if there is confirmed fraud associated with the purchase, or where Paddle determines a refund is appropriate under its policies.

Paddle reviews requests case by case. It may approve a full refund, a partial refund, or decline the request based on factors such as product usage, the reason for the request, and applicable law.

04When refunds are not granted

Refunds are generally not provided if you changed your mind after purchasing, decided not to use the product, or the issue is due to lack of technical skill or incorrect configuration on your side.

Used or consumed credits, completed generations, and elapsed subscription time are not refundable except where required by law or explicitly approved by Paddle.

Opening a chargeback or payment dispute before contacting support may result in account suspension and can make you ineligible for a voluntary refund.

05Subscriptions and cancellations

You may cancel a subscription at any time. Cancellation takes effect at the end of your current billing period, and you will not be charged again after that unless you resubscribe.

Cancel through the Paddle buyer portal linked in your subscription confirmation email, or by contacting Paddle support. You keep access to paid features until the end of the period you already paid for.

We do not provide refunds for unused time in a billing period after cancellation, except where required by law or approved under Paddle’s discretionary refund process.

06Credit packs

One-time credit top-ups are treated as delivered digital goods once credits are added to your account. They are non-refundable after delivery except where required by law or approved by Paddle.

07How to request a refund

Submit refund and cancellation requests through Paddle, not by chargeback alone. Use the support link in your Paddle receipt email or visit paddle.net to open a request.

Include your order number, the email address used at checkout, and a clear description of the issue. Approved refunds are returned to the original payment method where possible, usually within 14 days of approval.

Sales tax refund requests must be submitted within 60 days of the transaction date, as required by Paddle’s terms.

08Contact

For product or generation issues, contact Tattoo Vids support through the app first so we can try to resolve the problem before a refund is considered.

For payment, receipt, cancellation, and refund status questions, contact Paddle using the details in your purchase confirmation email.